Service-Center

Our service centre helps with repairs, overhauls and modifications.

Please feel free to contact us.

Please note: Unfortunately, we cannot accept orders that are sent without the following order. Please download the following document, complete it and enclose it with your submission.

Attention: Depending on the workload of our service centre, processing can take 6 to 8 weeks. Please plan your request in good time and feel free to contact us.

Our Service Center has the following address
PanOceanPhoto & Travel
Service-Center
Im Mühlenfeld 24
48163 Münster
Germany

Please note: We cannot accept shipments from countries that are not part of the EU.

How does it work?

What you need to do

Please contact our Service Center in advance so that our team can assess the effort involved.

Please send an e-mail with a description and photos to our e-mail address: shop@panoceanphoto.com

Please note that the serial number of the product is often necessary for processing. You will find the number on the inside of housings or inside the battery compartment of flashes and lamps.

What's next?

What you need to do

To complete the order, the relevant item must be sent to our Service Center.

Please download the above Form Service-Center print and fill it out and send it to our Service Centre together with the item.

Please note that we cannot accept packages sent in freight collect. Unfortunately, we cannot process submissions without the completed and signed form!

What does it cost?

Expense allowance

In our initial assessment via e-mail, we will give you an approximate price range within which the costs will fall. If the job requires further work, we will inform you of the costs in advance.

What happens next

As soon as your shipment has reached our Service Center, you will receive a confirmation of arrival from us. Your order will then be processed by our Service Center. As soon as the order has been completed, we will inform you by e-mail and send you the charges. As soon as the costs have been covered, we will send the goods back to you.

Nauticam

• Overhaul for Compact Housings: 405 € incl. VAT
• Overhaul for Monitor Housings: 550 € incl. VAT
• Overhaul for MIL-APS-C Housings: 530 € incl. VAT
• Overhaul for Mirrorless Housing: 660 € incl. VAT
• Overhaul for Compact FF-MIL Housing: 640 € incl. VAT
• Overhaul for Flagship Housings: 990 € incl. VAT
• Overhaul for DSLR/FF-MIL Housings: 670 € incl. VAT

Isotta

• Revision of Full Frame housing: 340 € incl. VAT
• Revision MFT/APS-C housing: 320 € incl. VAT
• Revision compact housing: 245 € incl. VAT
• Revision GoPro housing: 199 € incl. VAT

How does it work?

What you need to do

Please check with your insurer first to find out exactly what documentation you need. Depending on your policy conditions, we may be allowed to confirm your underwater equipment and in some cases also the water damage to your camera equipment. However, this is not possible with all insurers.

To be able to give an assessment, we need the damaged equipment at our service centre in Münster. A statement or a cost estimate based only on photos or verbal statements is not possible.

Please download the above Form Service-Center, print it out and fill it in (please tick "appraisal") and send it to our Service Centre together with the damaged goods.

Please note that we cannot accept packages sent in freight collect. Unfortunately, we cannot process submissions without the completed and signed form!

What does it cost?

Expense allowance

For this service we charge a fixed fee of € 49.90 (incl. 19 percent VAT), which is due immediately.

Subsequently, in the following cases, this will be compensated in full:

• You commission us with the repair with a minimum order value of € 150 (incl. 19 percent VAT).
• You make the replacement purchase of the inspected goods from us.
• If the replacement items are no longer available: you buy the corresponding successor items from us.

In the event that you neither wish a repair nor purchase a replacement product from us, we will return the defective goods to you.

The Statement

What we do

As soon as your shipment has reached our Service Centre, you will receive confirmation of receipt from us as well as the invoice for the lump sum for expenses.

After receipt of the money, our service will prepare a photo documentation, a description of the damage as well as a list of the expected costs for the claim settlement. We will also provide an assessment of the economic feasibility of a repair.

Please note that depending on the workload of our service centre, the processing time can be three to four weeks.

What happens next

You will receive the statement as a PDF file from us by e-mail. You can then submit this to your insurance company.

If you wish, we will keep the inspected goods here until you have received a response from your insurance company. As soon as you have decided what to do with the goods, please contact us.